Turn your home into your own video store!
On Demand offers you the hottest new releases and old favorites with the click of a button on your remote control! You’ll have the movie for 24 hours (some up to 72 hours) to pause, rewind, fast-forward, and watch as many times as you like. Plus we have hundreds of hours of programming such as A&E On Demand, History Channel On Demand and Karaoke On Demand that is FREE! Watch what you want, when you want it with On Demand.

Congratulations! You have chosen one of the world’s best entertainment and information mediums — CABLE TV. We have designed your cable system to be as simple to use as it is exciting to explore!

This information is provided to teach you more about your cable service and to answer questions you may have about it. Feel free to call our Customer Service Professionals with other questions you have.

Installation
Someone 18 years of age or older must be home during the installation of your cable television service. This will ensure a thorough and complete installation and will allow you to become more familiar with your cable service and equipment.

A Brief Note About the Services We Offer

Basic Service
Basic Service is our most viewed level of service. Basic Service includes off-air broadcast stations and franchise-required public, educational and government access channels. All programming is subject to change at any time.

Digital Cable
Digital Cable provides a digital transmission of special-interest and other channels. With the On-screen Service Guide that comes with our digital packages, you also get access to multiple pay-per-view channels and multiplexed Premium services, among other features. Digital Basic, is available in most areas.

Premium Services
Premium Services are available to customers who receive Digital Basic Service. Premium channels may include Home Box Office (HBO), Showtime / The Movie Channel, Cinemax and STARZ! / Encore. All Premium services may not be available in all areas. There is a separate monthly charge for each Premium channel a customer receives.

Additional Outlets
Connect the additional television sets in your home to cable by ordering cable service throughout your home — terrific for families with children and for couples with different entertainment preferences. Additional outlets are provided with low-cost installation, and no additional monthly cost for Basic Service.

Cheetah High Speed Internet
No More Waiting – NPG Cable, Inc., Cablevision offers high-speed connections using the ultra-fast bandwidth of your cable TV line for speeds up to 50x faster than dial-up service! No More Busy Signals – You can be online, talk on the phone and watch TV at the same time, because our high-speed cable modem service doesn’t tie up the phone when you connect to the Internet. Instant Connection – Your cable modem is “always on.” As soon as you turn on your computer, you are on the Internet.

HDTV
True technology buffs and TV fans know about the hottest technological advance to hit the industry: HDTV, or High-Definition Television. HDTV is the new standard of television and it provides the highest resolution picture available with Dolby Digital surround sound. Its screen allows for “theater format” and the experience is a spectacular, rich, scenic panorama with deeper, more brilliant color and clarity – similar to the feeling of being in a movie theater.
In some areas, NPG Cable, Inc., CableVision can provide your connection to HDTV channels with a special Digital receiver. Call our office today for details and available locations.

Digital Phone
NPG Cable, Inc., Cablevision introduces our newest technology, Digital Telephone Service. You have access to the most advanced broadband communications system in the country. Our Digital Telephone Service offers a wide range of services including Unlimited local calls, Unlimited Long Distance in the United States, Call as often as you want, talk as long as you want, Call Waiting, Caller ID - with many more features available. At NPG Cable, Inc. you get COMPLETE SATISFACTION - There are no IFS, ANDS, or BUTS about it. Your satisfaction is guaranteed. Since there are no contracts, there are NO penalty fees if you aren't completely satisfied.

A Note about Programming
We receive programming from various non-cable and cable networks. We are not responsible for the content of programs provided by these networks. Programming complaints or questions should be directed to the cable or broadcast networks. Special equipment also is available to block unwanted signals of scrambled channels. If you experience partial audio or video signals on pay-per-view channels, please contact our office so we can provide the proper equipment.

Moving
Before you move, please call our Customer Service Department about 14 days prior to the date you would like your service disconnected at your current address. At that time our Customer Service Professionals will:

> Transfer your service to your new address if you are moving within our service area. (This includes setting up an installation appointment at the new address and disconnection at the old address.)

> Schedule an appointment to disconnect your service. If you have equipment, we can arrange to pick that up at the time of disconnect or we can provide directions to our local office for equipment return. (You will continue to be charged for equipment until it is returned. If the equipment is lost or damaged, you will be charged accordingly.)

Emergencies
Emergencies such as fallen power poles, violent storms or sub-freezing weather may interfere with reception of cable service. We will have our crews correct any emergency situation as quickly as possible.

Identifying Employees and Agents of NPG Cable, Inc., CableVision
All NPG Cable, Inc., CableVision employees and agents who visit your home will wear identification badges and/or uniforms so you can be sure of the person with whom you are dealing.

Complaint Resolution
Your satisfaction with our service is very important to us. If you are unable to obtain a satisfactory resolution to any concern, please write or if you prefer, call the service center in your area. If still not satisfied, write to your Local Franchise Authority listed on your invoice.

Return Check Policy
A written notification will be sent for any checks declined for non-sufficient funds. All returned checks will be assessed a service charge. We will also request that you make arrangements to replace a returned check with cash, money order, or credit card payment within ten days from the date of written notification. Otherwise, cable service will be disconnected and a collection fee may be assessed (all fees are subject to change).

Termination of Service
You may change or discontinue your cable service at any time upon written or verbal notification to us. We will stop charging you for service on the date you wish to discontinue these services. If necessary, we’ll schedule an appointment to disconnect service. There is no charge for disconnecting cable service. We do require that you pay any outstanding amounts due on your account.

Return of Equipment
You will be responsible for returning any applicable converter or other associated equipment. We attempt to collect this equipment when we disconnect your service; however, if we don’t, we require you to return it within five days of disconnection. Our failure to collect any such equipment is not regarded as legal abandonment of it. A standard fee will be charged for each piece of equipment that is not returned to NPG Cable, Inc., CableVision.

Reconnection of Service After Disconnection for Non-Payment.
If you wish to subscribe to NPG Cable, Inc., CableVision after having been disconnected for failure to make a payment, we may first require you to pay any outstanding balance from your previous subscription in addition to a reconnect fee, and/or a security deposit. Payment plans are also available