NPG Cable, Inc., CableVision delivers extremely good value for your entire VCR recording and viewing needs. From our 60+ Standard package to over 200 channels with Digital Cable, the choice and variety of quality programming is nearly endless. Below are some generic connection diagrams and tips that will get you started when connecting your home entertainment system to NPG Cable, Inc., CableVision.

Getting Started
Today’s home entertainment systems are more complex than ever before. Knowing how your own TV, VCR, DVD player or Home Theater sound systems connect to cable service can be found in your personal owner’s manuals for this equipment. This information, combined with these diagrams should provide what you need to begin to enjoy your cable service. As always, you are welcome to contact us directly for help over the telephone or to schedule an in-home visit for more complicated connection helps.
<<click here>> for diagram

Quick tips
The primary cable line (or line from splitter) must go directly into your converter or receiver to function properly. You will obtain the best cable reception from your converter or receiver when using the video, s-video, and/or audio outputs from your home terminal in place of the RF cable line output.

Picture-in-picture can be connected along with a cable converter or receiver. Refer to your TV owners' manual.

Installing your VCR
With a cable and VCR combination, you can record your favorite movies and cable programs for later viewing. We want you to be able to watch what you want, when you want to watch it.

Additional equipment — such as cable jumpers, signal splitters or A/B switches — may cause picture distortion if it does not meet our system’s standards. Please call us before you purchase additional hookup equipment. We may be able to provide you with the equipment you need at no additional charge, and we’re available to set it up for you. With your VCR, you can access a whole world of entertainment. Record the shows you wish to see and then watch them whenever it’s convenient.

This diagram shows how to install your VCR so you may view and record the same channel. When you choose this option, be sure to check that you have both your TV and VCR set to the proper channel.
<<click here>> for diagram

Quick Fix Troubleshooting Guide
What’s wrong with this picture? Sometimes, technical problems can be corrected with minor adjustments by you, at home. Resolving the problem yourself will save you time and money. So before you call for service, refer to the following troubleshooting guide. Notice: all cable fittings must be tightened by hand. Don’t use pliers or wrenches!

No picture and sound, or all snow and static
• Is the TV plugged into an electrical outlet or converter?
• Is the converter plugged into the wall outlet?
• Is the electrical outlet controlled by a wall switch that’s turned off?

TV and converter are on but there’s no picture or sound
• Is your TV channel selector turned to the correct channel (channel 3)?
• Are the cables and fittings hand-tightened?
• Is your cable connected to VHF – not UHF terminals on your TV?
• Is the fine tuning control on your TV adjusted properly?
• Is the CATV(cable)/Normal switch in the CATV position?
• Is your auto program set on the TV? It may have been knocked out by a power outage.

Double images
• Are the cables and fittings hand-tightened?

Picture rolling
• Adjust the vertical hold control on your TV. If only one channel is rolling, call NPG Cable, Inc., CableVision.

No sound
• Use the TV volume control.
• Use mute switch on the TV on the remote control or converter.
• Unplug the converter from the wall socket for 15 seconds. Then plug it back in.

Warm converter
• All converters are warm to the touch.
• Move the converter to the front of your TV.
• Do not place objects on top of the converter.

Remote control not working
• Make sure the converter is not obstructed by any objects.
• Check the batteries in remote control.

Picture but no sound
• Is the stereo or mono button on?
• Turn the SAP (Secondary Audio Programming) selection off.

If you go through our checklist and still have a problem, please call our Customer Service Center for assistance. <<click here>>

You can expect the following during this call:
• Your account will be accessed.
• You will be asked a series of questions in order to pinpoint the problem.
• The representative will attempt to troubleshoot the problem over the phone.
• If troubleshooting is unsuccessful, the representative will set up a service call at a time that is convenient for you. (Service calls are scheduled using guaranteed “windows.” For your convenience, we may be able to have the technician call prior to arrival to meet you.)

General Do’s and Don’ts
We install cable in your home in a manner that is consistent with Federal Communications Commission (FCC) rules. Here are a few tips to keep it operating safely and reliably:

1. During severe electrical storms you should unplug your TV set and cable converter to avoid damage. NPG Cable, Inc., CableVision and the TV set manufacturer are not responsible for damage that occurs due to acts of nature.

2. Remember, your cable converter operates on 110 volts, so take all the precautions you would for any small appliance, such as checking to see that the cord is not worn or damaged.

3. For your own safety, do not attempt to open or otherwise tamper with your cable converter.

4. If you have someone other than us install the inside wiring in your home, or if you do it yourself, make sure that it complies with applicable governmental regulations (such as FCC signal leakage rules) and does not interfere with the normal operations of the cable system and other communications systems (such as radios used by the police and fire departments) and devices.

5. Keep your TV on a “live” electric outlet, not one that is connected to a wall switch.

6. Keep your converter connected at times to ensure you receive updated information and upgrades.