SUBSCRIBER PRIVACY NOTICE

Under the Cable Act, we must inform you of the nature of "personally identifiable subscriber information" (Pll) that we collect, of the use we make of such information, and that it is our obligation to take such actions as are necessary to prevent unauthorized access to Pll by a person other than you or us. As a subscriber to cable services, you are entitled under Federal law to know the following:

I. COLLECTION. Under the Cable Act, we must inform you of the nature of "personally identifiable subscriber information" (Pll) that we collect, of the use we make of such information, and that it is our obligation to take such actions as are necessary to prevent unauthorized access to Pll by a person other than you or us. Generally, the Cable Act permits us to collect and use only the information needed for the business of providing cable and other service to subscribers. In order that we may provide reliable, quality service to you, and to make sure that you are being billed for the services you receive, we keep regular business records relating to you as a subscriber. The personally identifiable information includes your name, spouse's name and/or roommate's name, your place of employment, spouse's and/or roommate's place of employment, your address, billing address if different from your residence, home phone number, business phone number, identification card numbers (such as social security number and/or driver's license number, and/or state ID, and/or military ID, and/or employee ID, and/or student ID, and/or Medicare card, and/or senior citizen card), credit card information (as required for payment for services), whether you own or rent at the service address, time when someone is normally home, the name, address and phone number of a close relative or friend not at the service address, records relating to deposits (if any), cable service and installation agreements, billing and payment information, service options you have chosen, the number of converters) including serial number of converter(s) and/or remote(s) you may have, the number of television sets and/or FM hookups in your household connected to our service, and service calls, repairs, maintenance and complaints. We use this information to maintain, disconnect and reconnect services, to make sure that you are being billed properly for the services you receive, to maintain financial, accounting, tax, service and property records including records required by the terms of our franchise, to identify and locate unrecovered converters), to detect theft of service, to identify and bill pay-per-view subscribers, to collect overdue accounts, to identify callers placing orders by phone, to send refunds due if applicable; for reports to premium service programmers, for cable-related marketing activities, for various mailings including program guides and cable-related surveys and for the services described below.

II. DISCLOSURE. Under the Cable Act we can collect Pll and disclose it to a third party only if (a) you consent in advance in writing or electronically; (b) disclosure is necessary to render cable service and other services we provide to you and related business activities; (c) disclosure is required pursuant to a court order and you are notified of such order; or (d) for mailing lists as described below. Under the Cable Act we must inform you of the nature, frequency and purpose of any disclosure which may be made of such information, including an identification of the types of persons to whom the disclosure may be made. We may make your records available to employees, computer consultants, to our cable-related marketing service providers, to our pay-per-view providers, to agents and contractors to install, market, disconnect, repair, provide and audit cable service on each occasion access is needed for the specific job at hand. Access for these purposes is routine, and does not occur with any specific frequency. We make subscriber lists available to our premium service affiliates and outside auditors to check our records whenever such checks are required, which does occur irregularly; to attorneys and accountants on a continuous basis as necessary to render service to the company; to potential purchasers, if sale is contemplated; to franchising authorities to demonstrate at the irregular times when compliance concerns are raised; and to collection services if required to collect past due bills at such time as bills are submitted for collection. Name, address and service level information is made available to our sales agents on an irregular basis. Subscriber information is also made available to our parent company, the News-Press & Gazette, on an irregular basis. Under the Cable Act, the government may obtain disclosure of Pll by court order, if it offers evidence that such records are material to a criminal case, and if you are given the opportunity to appear and contest the evidence.

III. MAILING LISTS. Under the Cable Act, we can disclose your name and address for lists and other purposes unless you object. We do not now sell our subscriber list or otherwise disclose it to commercial or charitable users, and do not anticipate doing so in the future. Should we make any such disclosure in the future we will not disclose the extent of your viewing or use of a particular service or the nature of any transaction you make over the cable system, but we may disclose that you are among those who subscribe to a particular service. If you do not wish to have your name and address included on a subscriber list disclosed to commercial or charitable users, please contact us at our office at the address shown below.

IV. RETENTION. Under the Cable Act, we must inform you of our information retention procedures. We destroy subscriber information that is no longer necessary for the purpose for which it was collected unless there is a legitimate request to inspect the information still outstanding. Paper records such as work orders for installation records are kept up to six years. Converter(s) and/or remote(s) records are kept for as long as a subscriber has converters) and/or remote(s). Subscriber records maintained in our management information system are routinely deleted from our records as newer information is added. The age of these records varies from address to address, depending on the date when service commenced and the number of transactions. Records of technical maintenance and service are kept for as long as you are a subscriber. The oldest records in the system may be deleted occasionally to free storage space for new records. Information concerning location and number of outlets and other information is retained as long as you are a subscriber and is deleted from the system within five years after you terminate your subscription, provided your account is fully paid. Market research information is retained for a maximum of two years. Accounting and billing records are retained in microfiche for six years for tax and accounting purposes.

V. SUBSCRIBER RIGHTS. As described above, the Cable Act establishes your right as a subscriber and limits our ability to collect and disclose Pll. You have the right to inspect our records that contain information about you and to correct any error by contacting our office (<<CLICK HERE -take to “Contact Us”) Monday through Friday during our normal business hours (<<CLICK HERE-take to “Contact Us”) to set up an appointment. You may bring a private civil action in U.S. district court and you may seek to recover damages, costs and attorney fees if the Cable Act has been violated. This Notice is provided pursuant to Section 631 of the Cable Communications Policy Act of 1984. Keeping you informed is important to our continuing effort to provide you with quality cable service.