Do I need a phone line to use Cheetah?
No. Cheetah works through the same cable that brings TV to your home. Other technologies like a dial-up modem or DSL (digital subscriber line) require an active phone line. Not requiring an active phone line, is great news for people with cell phones who are looking to rid themselves of traditional phone lines (also known as land lines).
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If I already have Cable service will Cheetah affect my Cable when I watch TV?
No. Cheetah does not affect your Cable service. Cable services all use distinctly different channels, you can watch TV and surf the Net simultaneously without impacting any individual service.
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DSL providers say that DSL is a dedicated line and that cable modems are "shared" and they will slow down when other people in my neighborhood also log on. Is this true?
Truth is, ALL Internet technologies (including DSL) are shared and no one can guarantee or control speed, due to variables inherent to the Internet. What the DSL companies want you to believe is that cable modems will slow down when more users come online and that DSL does not slow down because it is "dedicated", not shared. The Cheetah service works over a powerful hybrid fiber-coaxial (HFC) infrastructure. Even in a shared neighborhood loop, there
is a scaled amount of bandwidth available to all Cheetah customers, so everyone gets a great connection.
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How secure is Cheetah?
We take security, yours and ours, very seriously. For our part, we've designed Cheetah's cable modems to deliver data only to the address that has been assigned to your computer. This prevents the interception of data that any user sends or receives. In addition, the modems we use support the encryption of data sent to and from the computer. That adds a layer of security you can't get with phone modems. Many computers and operating systems include features that allow you to share files or printers with other computers on a home network. These features are designed to allow you to decide what, and what not, to share with other users. This sort of "sharing" has to be set up in a specific, safe way or you may be open to a security risk when you connect to the Internet via dial-up, DSL or cable modem. For this reason, Cheetah specialists will secure file and print-sharing on your computer when installing our service. We may also recommend that you safeguard your computer with a password.
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What kind of support does Cheetah offer?
It can be wildly frustrating to have a problem you can't solve. Our award-winning customer service provides many helpful resources available to Cheetah customers:

When I have Cheetah installed, what kind of training is provided?
The technician who installs the Cheetah software in your system will walk you through accessing the World Wide Web and setting up your email address on your computer. Should have any additional question please contact our Internet Technical Support at (877) 861-9757. We are available
24 hours a day, 7 days a week, 365 days a year.
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Can I use my own web browser?
Cheetah will work with any browser you choose.
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If I subscribe to the Cheetah service, can I e-mail someone locally? Nationally? Can I assign my own address?
With Cheetah you can send and receive e-mail to anyone. The cable system pre-sets your domain name, however, you can select up 2 user names. For a nominal fee you can choose an email domain of your liking.
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Do I need my own Network Card to use Cheetah?
No. We will either use your USB port or a network card. Our qualified technicians will determine what will work best for your system based on your computer type and operating system.
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Does Cheetah provide technical support or is this provided by someone else?
Cheetah staffs it's own 24 hours a day, 7 days a week, 365 days a year Technical Support Center:

Our Cheetah National Help Desk can be reached by calling toll free at:
(877) 861-9757

Or you can access our online self help Tech Support site for troubleshooting information by clicking:
>>click here<<

PC /Macintosh
Operating System Windows 98 / 2000 / ME / XP 9.x / OSX (8.6 Best effort. (See Notes below.)
> Processor Pentium-class 400 MHz (800 MHz or greater recommended)
> PowerPC Processor (G3 recommended)
> Memory (RAM) 64 MB (128 MB recommended)
> 32 MB physical RAM with Virtual Memory set to at least 40 MB (64 MB    recommended)
> Free Hard Drive Space 110 MB (150 MB recommended)
> 30 MB (50 MB recommended)
> Networking Capability Ethernet card with RJ45 connector, or Open slot and free    compatible    IRQ, or Open USB port Ethernet card with RJ45 connector, Open    slot, or USB Port (Best    effort. See Notes below.)
> Browser Internet Explorer 5.x (Internet Explorer 6.x recommended) Internet    Explorer 5.x
> Safari 1.0 (Best effort. See Notes below.)
> Other CD-ROM drive required
> Sound card and speakers recommended
> SVGA or XGA graphics card recommended (16-bit color required - 32-bit    recommended)

Additional table notes:
Cheetah will provide support for earlier releases of Windows (95 and above) and Macintosh (8.6 and above) on a best effort basis only, and cannot guarantee optimal performance. Cheetah supports processors with speeds between 166MHz and 400MHz on a best effort only basis, but cannot guarantee optimal performance. The Ethernet card must be installed and available for Cheetah use. Cheetah is intended for stand-alone computers; for information on local networking capability, contact your local cable provider. Please note that your computer system, as well as certain broadband services, may require resources beyond Cheetah's minimum standards.
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