To provide you with the best service, NPG Cable, Inc., CableVision has invested in a quality customer billing and information system. This technology enables us to respond quickly and accurately when you call with questions by providing comprehensive, up-to-date data on payments and collections. The billing and information system also provides us with important data on service calls, scheduling and potential outage situations — enabling us to provide you, our valued customer, with efficient service.

Your monthly cable invoice not only gives you a listing of your charges, payments and credits, it may also contain special messages. Please read these to ensure that you are up-to-date on any changes, offers and news from NPG Cable, Inc., CableVision. You will receive your statement at approximately the same time each month. Please take time to review your monthly statement. If you have any questions regarding your services, any charges or any information contained on your invoice, call our Customer Service Center. Our Customer Service Professionals will be happy to assist you.

Your First Invoice
You will receive a monthly invoice for the cable services you have selected. Your first invoice will arrive on the next available billing cycle. This invoice will show the following:

> A charge for installation of service.
> A charge for the first full month of service and any prorated amounts not yet    paid.
> A charge for equipment (if applicable).

The COD (cash/check/charge on delivery) amount paid at the time of installation may not be reflected on the initial invoice. Please retain the initial invoice for your records. If the COD amount is not reflected on the initial invoice, it will be reflected on the second invoice you receive. Please check your first invoice carefully to make sure that both your equipment and services are described accurately, and that your name and address are correct. If you have any questions, please call our Customer Service Professionals, who will be glad to assist you.

Future Invoices
You will receive your second invoice and all invoices after that on approximately the same date every month so you can plan your budget. Payment received on or before the “Date Due” ensures uninterrupted service and a good credit rating. Failure to pay by the due date will result in a late fee. Please remember to put your cable account number on your check or money order and to enclose the bottom portion of your invoice with your payment. Please DO NOT include cash when mailing your payment.

We recognize how frustrating and confusing monthly invoices can be. For that reason, listed below are a few NPG Cable, Inc., CableVision billing basics.

Our Billing Policy
NPG Cable, Inc., CableVision, like most cable companies, invoices in advance. Therefore, any change in service will be reflected on the next month’s statement. Should you disconnect your service, the unused portion will be refunded.

Partial Month Charges
NPG Cable, Inc., CableVision, bills you for a service from the day it begins until the day it ends, not for the entire billing period. Partial month charges are a result of any change made to your services during a billing period. Following are example situations that may result in a partial month charge.

Upgrade of Service
If any service or equipment is added to the account in the middle of a billing period, the change in service will be reflected on the next month’s invoice. It includes a one-line-item charge for days connected during the previous billing period and a second line item charge for the current billing period. Any change in service charges will also be reflected.

Downgrade of Service
If any service or equipment is taken off of the account in the middle of the billing cycle, it will be covered as a single line item which credits for service not used from the date the service was removed through the end of the billing period. Any change in service charges will also be reflected.

Disconnecting Service
When you are moving and need to disconnect your cable service, please call us 14 days before the moving date. If your new home is in our service area, we will schedule a transfer appointment, at a nominal charge, so you can continue to enjoy cable at your new location. If you are moving out of our service area, please return all equipment supplied by NPG Cable, Inc., CableVision to our office prior to disconnection. Or, if you prefer, call us and one of our Customer Service Professionals can schedule an equipment pick up.

Billing Questions
If you have any questions upon reviewing your invoice, please call our Customer Service Department. Our Customer Service Professionals will work with you to answer any questions and resolve any concerns that you may experience.
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